Frequently Asked Questions

Check the help page here and contact support if needed.

Restart the system: 1. Turn off both router and HUB, 2. Turn on the router, 3. Wait until the router is fully operational and then wait an additional 30 seconds, 4. Turn on the HUB.

The away temperature is fixed at 7°C and cannot be changed. Use "eco" mode instead and set it to your desired temperature. temperature

Theoretically up to 500 devices. Systems with around 100 devices work well, but larger numbers may result in slower response times.

The app supports only one HUB. Use the Dimplex Energy app for a second system or an app cloner for Android.

Check the help page here and contact support if needed.

You must be logged into the same local network as the Nobø HUB to search for it.

Yes, all devices compatible with Orion 700 are also compatible with the HUB.

Approximately 100 meters in open sight. Walls and multiple floors will reduce the range.

The Nobø Switch is battery-operated (CR2032) with a lifespan of about 1 year. Replace the battery first, and if that doesn't help, contact support.

The system will remain in the status you set it to. If set to "away," it will stay there until it receives another command.

The switch blinks once during normal use. If it blinks multiple times when pressed, the battery is low and needs to be replaced.

The Nobø HUB does not use WiFi; it operates on a frequency of 868 MHz, so a WiFi extender will not help.

The system will return to the settings/status it was in when the power is restored.

Unfortunately, Nobø no longer offers devices for controlling lights.

There are some alternatives, contact support for clarification.

Compatibility depends on the type and age of the heaters. Contact support for clarification.

Yes, if the software on Orion 700 is the latest version (SW04.00). Updates must be done at the Glen Dimplex Nordic workshop. Contact support for assistance.

Standard heaters can reach up to 90°C on the surface. Low-temperature heaters (nursery heaters) can reach up to 60°C.

Compatibility depends on the type and age of the thermostats. Contact support for clarification.

Heaters are IP24 and double insulated. Check with your electrician for installation locations in wet rooms.

All heaters are white. Clip On Glass is available for Nobø Top in White, Retro Blue, and Anthracite.

Heaters are designed for horizontal wall mounting or on legs, not vertical mounting.

Maintain a minimum distance of 50mm in front of the heater. Curtain brackets can be used to achieve this distance.

Heaters will remain at the set temperature/status until they receive a new command.

The main difference is appearance and heat distribution. Nobø Front directs heat more into the room, while Nobø Top requires more clearance above the heater.

Compatibility depends on the age and type of heaters. Contact support for assistance.

We recommend approximately 60-80W per square meter. Factors such as ceiling height, insulation, and windows also play a role.

See link

Not suitable for Nobø Front as it would trap heat and cause overheating.

Not compatible, as the glass extends beyond the heater's width.

No, for this purpose, we have slave heaters without an internal thermostat.

All heaters must have control or a weekly program due to Eco directives. If you do not set the clock on the NCU 2Te during initial setup, it will function as desired.

Covers are available to prevent unauthorized adjustments. There are also options for the on/off switch.

The clock has a battery backup of about 48 hours. If the heater is without power for longer, you will need to reset the clock. Program settings are not affected by power outages.

The NCU 2Te uses adaptive heating, learning from the last ten periods to determine when to turn on the heat to reach the set temperature on time.

Ensure the sensor is connected and the display part is properly in place.

Check if you have selected the correct sensor value. The one supplied with the thermostat is 22KOhm.

Yes, you can calibrate +/- 6 degrees in the advanced menu. When using "room+floor" sensor mode, only the room sensor can be calibrated.

When used as a power regulator, adjustments must be made directly on the thermostat, not through the app.

If the outage lasts over 48 hours, you will need to reset the clock. Other settings are not affected.

This is normal as the thermostat disables the clock when connected to the Nobø HUB.

For a simple upgrade, i.e., just replacing the display module, an electrician is not needed. Notice, this will only work with NTB the SWT is not cross compatible with NTB power module.

Turn off the thermostat with the side switch, turn it back on, and the ID code will be displayed briefly.

This can be done yourself, just make sure the switch is in the off position. YouTube link

Connect a fixed connection between L and T on the fan. It will run as long as the fan has power.

Futurehome and App

On first startup, select "yes" when the screen asks "use app?". The QR code will be displayed. Alternatively, menu > Settings > advanced > pairing.

If you lose the internet connection at the cabin where you have the FutureHome system, you will no longer be able to control the panel heaters or other smart devices via the FutureHome app or web interface. The system will usually continue to operate based on the last settings stored locally, and the devices will maintain the last known setpoints.

If the controller has trouble reconnecting after a factory reset, try disconnecting it from power for a while before trying again. This helps clear any remaining settings. After waiting, reconnect it and try again. If the problem persists, check your network and other devices.

The type label is attached to the back of the panel heater, under the user interface. SPC is equipped with its own user interface. This label contains a QR code and a unique serial number for connecting to the app.

The current active setpoint is displayed on the home screen. The temperature indicator shows the current room temperature. The arrow next to the indicator indicates the setpoint.

Not directly, connection must be made via Hub/gateway

Adaptive start is a smart feature that ensures your room is warm exactly when you need it. The heater "learns" how long it takes to heat the room and starts automatically at the right time to reach the desired temperature at the set time. This is off by default and can be turned on in settings.

No

Child lock: Hold the enter and back buttons for 3 seconds.

No, frost protection is set to 7°C

No

"SPC is equipped with adaptive (self-learning) heating. It uses the last ten periods to calculate when to turn on the heat so that it will be warm at the time set in the program. Note that this can be turned off in settings."

If your FutureHome system stops working, your panel heaters will normally continue to operate independently, but you will lose the smart features and remote control that FutureHome offers. The heaters will either continue to heat based on the last known setpoint before the system stopped working, or they will revert to a default setting. You should still be able to adjust the temperature manually directly on the heaters. It is also a good idea to check if there is a local control unit that can be used to control the panel heaters when the central unit is not working.

The clock has a battery backup of about 48 hours. If the heater has been without power longer than this, you will need to reset the clock. Program choices and other settings are not affected by power outages.

Child lock: Hold the enter and back buttons for three seconds.

Futurehome hub and App

On first startup, select "yes" when the screen asks "use app?". The QR code will be displayed. Alternatively, menu > Settings > advanced > pairing.

Futurehome

No

To display the QR code on the screen, go to menu > Settings > advanced > pairing.

"English (default), Norwegian, Swedish, Finnish, Danish, German, Polish, Dutch, Italian, French"

It means the controller detects a sudden temperature drop that matches an open window and will not activate the heat to compensate for the sudden temperature drop. Open window detection is on by default and can be turned off in settings.

Adaptive start is a smart feature that ensures your room is warm exactly when you need it. The heater "learns" how long it takes to heat the room and starts automatically at the right time to reach the desired temperature at the set time. This is off by default and can be turned on in settings.

No

Remove the display unit by pressing down the indentations in the middle at the top and bottom of the display unit. Once removed, you will see a rating label on the back of the display unit and also on the front of the box behind.

A child lock is available, to activate/deactivate press and hold ✓ and the down arrow until a lock icon appears/disappears on the screen.

No, frost protection is set to 7°C

Not directly, connection must be made via Hub/gateway

Yes, you can set an offset of 5°C (needs confirmation)

16 Amps

22KΩ

Power regulator – Operates with open loop control, meaning it neither monitors nor adjusts based on temperature feedback. At setting 1, it is on for 2 minutes, off for 18. At setting 5, it is on for 10 minutes, off for 10, and at setting 10, it is continuously on. Each increase in setting adds 2 minutes of "on" time.

"English (default), Norwegian, Swedish, Finnish, Danish, German, Polish, Dutch, Italian, French"

If the controller has trouble reconnecting after a factory reset, try disconnecting it from power for a while before trying again. This helps clear any remaining settings. After waiting, reconnect it and try again. If the problem persists, check your network and other devices.

It means the controller detects a sudden temperature drop that matches an open window and will not activate the heat to compensate for the sudden temperature drop. Open window detection is on by default and can be turned off in settings.

Futurehome

CR2430

No

The Mode Switch is supplied with double-sided tape, allowing it to be attached to most surfaces. It can also be screwed to the wall if desired (screws are not included).

This largely depends on usage, but we estimate that a battery should last for 2 years.

The function of each button can be customized through the FutureHome app. Description of modes and programming suggestions are as follows: Home: Use this setting when you are present and active at home, such as during meal preparation or leisure activities. We recommend a temperature setting between 20-22 degrees. Away: This setting is optimal for short absences from home, such as while at work or school. We suggest a temperature range of 7-15 degrees. Sleep: Ideal for periods when you are home but inactive, such as sleeping. A temperature between 15-18 degrees is suggested. Holiday: Use this mode when you are away from home for extended periods, such as during a vacation. A suggested temperature for this mode is 7 degrees.

No, the Mode Switch SWS must be connected to a Hub and App.

We advise placing the Mode Switch at the entry point to the location or zone.